At MS Appliance Repair Services, we stand behind the quality of our appliance repair work and the parts we install. This Warranty and Part Replacement Policy explains what our limited warranty covers, what it does not cover, how customers can file a warranty claim, and how part replacement issues are handled.

By approving repair work, accepting installed parts, paying for service, or allowing MS Appliance Repair Services to complete a repair, the customer agrees to this Warranty and Part Replacement Policy.

For U.S. consumer-facing warranty pages, clear coverage terms, exclusions, claim steps, and proof-of-service requirements help avoid confusion and protect both the customer and the business. The FTC also advises customers to keep warranty and receipt records because they help prove service dates and coverage eligibility.

1. Limited Repair Warranty

MS Appliance Repair Services offers a limited warranty on qualifying repairs and parts installed by our technicians.

Unless a different warranty period appears on the customer’s invoice, written estimate, or service receipt, qualifying repair work includes:

90-day limited parts and labor coverage from the date of completed service.

During this 90-day warranty period, MS Appliance Repair Services may, at its discretion, repair the covered issue, replace a defective installed part, reperform covered labor, or provide another reasonable remedy if the original repair fails due to covered workmanship or a manufacturer-defective part.

This warranty applies only to the specific repair performed by MS Appliance Repair Services. It does not cover the entire appliance, unrelated appliance problems, future failures, or issues not diagnosed and repaired during the original service visit.

2. What the Warranty Covers

This limited warranty covers:

• Defects in workmanship directly related to the original repair
• Manufacturer-defective parts installed by MS Appliance Repair Services
• Failure of a covered installed part during the warranty period
• Labor required to correct the same covered repair issue
• Reasonable reinspection of the covered repair when the claim qualifies under this policy

The warranty applies only when:

• MS Appliance Repair Services performed the original repair
• The customer paid the invoice in full
• The appliance remains at the same service address
• The customer reports the issue within the warranty period
• No unauthorized person has modified, removed, damaged, or reworked the repair
• The new issue directly relates to the original repair

3. Optional Prorated Coverage After 90 Days

In some cases, an installed part may carry a longer manufacturer warranty or supplier-backed coverage after the initial 90-day MS Appliance Repair Services warranty period.

If a qualifying part remains covered by a manufacturer or supplier warranty after 90 days, MS Appliance Repair Services may help the customer identify available manufacturer warranty options. However, after the initial 90-day period:

• Labor may not be covered
• A service call fee may apply
• Diagnostic charges may apply
• Shipping, handling, supplier fees, or restocking fees may apply
• Manufacturer approval may be required before replacement
• The customer may need to follow the manufacturer’s claim process

Any prorated or extended coverage must appear in writing on the invoice, receipt, estimate, warranty document, or manufacturer documentation. Verbal statements do not create extended warranty coverage.

4. OEM Parts Policy

MS Appliance Repair Services uses OEM parts, meaning Original Equipment Manufacturer parts, whenever possible to support long-lasting, reliable, and brand-appropriate repairs.

OEM parts help maintain repair quality because they are designed for the appliance brand, model, and manufacturer specifications.

When OEM parts are unavailable, discontinued, delayed, backordered, or not cost-effective, MS Appliance Repair Services may recommend a high-quality non-OEM, aftermarket, universal, or compatible part.

A non-OEM part may be used only when:

• The customer gives approval
• The technician confirms that the part is reasonably compatible
• OEM parts are unavailable, delayed, discontinued, or impractical
• The customer chooses a lower-cost alternative after being informed

Warranty coverage for non-OEM parts may differ from OEM part coverage. MS Appliance Repair Services will make reasonable efforts to explain these differences before installation.

5. Customer Approval for Part Replacement

Before installing replacement parts, MS Appliance Repair Services will provide a quote whenever practical.

The quote may include:

• Part cost
• Labor cost
• Diagnostic fee, if applicable
• Shipping or handling fees, if applicable
• Special-order deposit, if required
• Estimated availability timeline
• Warranty coverage, if applicable

Once the customer approves the quote and MS Appliance Repair Services orders or installs the part, the customer becomes responsible for the approved cost.

6. Special-Order Parts

Some appliance repairs require special-order parts, manufacturer-specific components, electrical boards, sealed-system parts, imported parts, discontinued parts, or supplier-limited items.

For special-order parts, MS Appliance Repair Services may require a deposit before placing the order.

Once a part has been ordered, the deposit may become non-refundable.

If the customer cancels after the order is placed, refuses the repair, becomes unreachable, or changes their mind, the customer may remain responsible for:

• Non-refundable deposits
• Supplier restocking fees
• Shipping charges
• Return shipping fees
• Handling fees
• Non-returnable part costs
• Administrative costs
• Any balance due for parts already ordered

Some parts cannot be returned after ordering. This may include control boards, electronic components, sealed-system parts, custom parts, special-order parts, opened parts, installed parts, discontinued parts, and manufacturer-restricted parts.

7. Warranty Claim Process

To request warranty service, the customer must contact MS Appliance Repair Services as soon as the issue appears.

Customers may contact us by:

Phone: (773) 574-8629
Email: msappliancerepairsvc@gmail.com
Website: msappliancerepairservices.com

When filing a warranty claim, the customer should provide:

• Full name
• Phone number
• Service address
• Original service date
• Invoice, receipt, or proof of service
• Appliance brand and type
• Description of the problem
• Photos or videos of the issue, if requested
• Any error codes, sounds, leaks, or symptoms noticed after repair

The customer must allow MS Appliance Repair Services to inspect the appliance before any warranty remedy applies.

MS Appliance Repair Services may deny warranty coverage if the customer refuses inspection, allows another technician to modify the repair, removes the part, tampers with the appliance, or fails to provide reasonable proof of service.

8. Warranty Visit and Service Call Fees

If MS Appliance Repair Services confirms that the issue falls under this limited warranty, the company may waive the service call fee for the covered warranty visit during the 90-day warranty period.

However, a diagnostic fee, service call fee, or trip fee may apply if:

• The issue is unrelated to the original repair
• The issue results from misuse, neglect, or customer-caused damage
• The appliance has a new or different failure
• The customer misrepresents the problem
• The technician finds no defect in the original repair
• The appliance was moved, modified, or serviced by another person
• The visit results from improper use, poor maintenance, power issues, water issues, gas issues, blocked vents, or external conditions
• The customer misses the warranty appointment or fails to provide access

Warranty coverage does not guarantee a free visit for unrelated appliance problems.

9. Exclusions from Warranty Coverage

This limited warranty does not cover:

• Misuse, abuse, neglect, or improper operation
• Failure to follow manufacturer instructions
• Unauthorized repairs, modifications, or tampering
• Repairs performed by another technician or company after our service
• Power surges, low voltage, faulty outlets, tripped breakers, or electrical issues
• Water supply problems, water pressure problems, clogged drains, or plumbing issues
• Gas supply issues, venting issues, duct blockages, or installation defects
• Pest damage, rodent damage, insect infestation, or contamination
• Rust, corrosion, mold, mineral buildup, grease buildup, lint buildup, or poor maintenance
• Overloading washers, dryers, dishwashers, refrigerators, freezers, or other appliances
• Commercial, rental, shared-use, or high-volume use unless the invoice specifically states that commercial warranty coverage applies
• Damage caused by moving, transporting, reinstalling, or relocating the appliance
• Cosmetic damage
• Scratches, dents, stains, discoloration, broken trim, handles, knobs, glass, shelves, bins, panels, or decorative parts
• Consumable items
• Filters, fuses, bulbs, hoses, belts, seals, gaskets, rollers, racks, trays, ice trays, water lines, and similar wear items unless specifically listed on the invoice as covered
• Food spoilage, laundry damage, water damage, lost time, lost income, business interruption, or other consequential damages
• Pre-existing problems that were not included in the original diagnosis or repair
• New failures that occur after the original repair
• Manufacturer defects unrelated to the installed part
• Appliances that the technician advised should be replaced instead of repaired

10. Pre-Existing Conditions

Many appliances have multiple components that can fail separately. A repair may fix one problem without preventing another unrelated issue from appearing later.

This warranty does not cover pre-existing conditions that were not repaired during the original service.

Examples include:

• A refrigerator compressor issue discovered after a fan repair
• A dryer heating issue discovered after a belt replacement
• A dishwasher control board issue discovered after a pump repair
• A washer drain issue discovered after a door lock repair
• A microwave electrical issue discovered after a switch replacement

MS Appliance Repair Services may provide a separate quote for unrelated repairs.

11. No Warranty on Customer-Supplied Parts

MS Appliance Repair Services does not provide a warranty on customer-supplied parts.

If a customer provides their own part and asks MS Appliance Repair Services to install it:

• The customer accepts responsibility for part quality and compatibility
• The customer accepts the risk of defective or incorrect parts
• Labor may not be covered if the customer-supplied part fails
• A new labor charge may apply for removal, replacement, or reinstallation
• MS Appliance Repair Services may refuse to install unsafe, used, damaged, incorrect, or questionable parts

Any warranty for customer-supplied parts must come directly from the seller or manufacturer of that part.

12. Manufacturer Warranties

Some parts may include their own manufacturer warranty. Manufacturer warranties may cover part replacement for a longer period than MS Appliance Repair Services’ labor warranty.

Manufacturer warranty coverage depends on the manufacturer, supplier, part type, purchase date, installation requirements, documentation, and claim approval.

To file a manufacturer warranty claim, customers may need:

• Original invoice or receipt
• Part number
• Serial number, if available
• Appliance model number
• Photos or videos
• Proof of installation
• Manufacturer claim form
• Return of the defective part

MS Appliance Repair Services may assist customers with reasonable warranty documentation when available. However, the manufacturer, not MS Appliance Repair Services, controls manufacturer warranty approval, replacement timing, shipping requirements, and claim decisions.

The FTC notes that warranties often differ in coverage, claim process, labor responsibility, and exclusions, so customers should review the applicable warranty terms carefully.

13. Transferability

This limited warranty is transferable only if all of the following conditions apply:

• The appliance remains at the same service address
• The warranty period has not expired
• The new property owner provides the original invoice or proof of service
• The appliance has not been moved, modified, misused, or serviced by another party
• The issue directly relates to the original covered repair

If the appliance is moved to another address, sold separately, placed in storage, reinstalled, or transferred without proof of service, the warranty becomes void.

14. Warranty Voiding Conditions

The warranty may become void if:

• Another person or company repairs or modifies the appliance after our service
• The customer opens, removes, alters, or tampers with the installed part
• The appliance gets moved, dropped, mishandled, or reinstalled
• The customer continues using the appliance after noticing a serious issue
• The customer ignores technician instructions
• The customer refuses recommended supporting repairs
• The customer fails to maintain the appliance properly
• The appliance suffers damage from power, water, gas, pests, weather, or external conditions
• The customer provides false, incomplete, or misleading information
• The invoice remains unpaid, disputed, reversed, or charged back

MS Appliance Repair Services reserves the right to deny warranty claims connected to fraud, abuse, unpaid invoices, chargebacks, tampering, or bad-faith conduct.

15. Fraud Prevention and Warranty Abuse Protection

MS Appliance Repair Services reserves the right to investigate warranty claims before approving any repair, replacement, refund, or service visit.

The company may request:

• Photos or videos
• Proof of service
• Proof of payment
• Appliance model and serial number
• Access to inspect the appliance
• Technician notes from the original visit
• Confirmation that no third party has worked on the appliance

MS Appliance Repair Services may deny warranty coverage if the claim appears fraudulent, exaggerated, unrelated, abusive, or inconsistent with the original repair records.

Warranty coverage does not allow customers to claim free service for unrelated appliance problems, new failures, old appliance wear, poor maintenance, improper use, or issues caused by outside conditions.

16. Refunds and Remedies

Warranty remedies remain at the discretion of MS Appliance Repair Services.

Depending on the situation, the company may choose to:

• Reinspect the appliance
• Reperform covered labor
• Replace a defective installed part
• Repair the same covered issue
• Help process a manufacturer part warranty
• Provide a reasonable service credit when appropriate

Cash refunds are not the standard warranty remedy. MS Appliance Repair Services will first inspect the appliance and determine whether the issue qualifies for covered warranty service.

Refund requests may be denied if the repair was completed properly, the appliance has a separate issue, the customer refused recommended repairs, another party modified the appliance, or the customer failed to follow this policy.

17. Limitation of Liability

To the fullest extent permitted by applicable law, MS Appliance Repair Services’ liability under this warranty is limited to the amount paid by the customer for the specific repair giving rise to the warranty claim.

MS Appliance Repair Services is not responsible for:

• Consequential damages
• Incidental damages
• Food loss
• Water damage
• Property damage caused by appliance failure
• Lost income
• Lost time
• Business interruption
• Laundry damage
• Replacement appliance costs
• Hotel costs
• Rental costs
• Any loss beyond the original repair amount paid

This limitation applies unless applicable law requires otherwise.

18. No Guarantee of Appliance Lifespan

MS Appliance Repair Services makes every reasonable effort to provide reliable appliance repairs. However, a repair does not guarantee that the appliance will operate indefinitely or that other parts will not fail in the future.

Older appliances, poorly maintained appliances, heavily used appliances, discontinued models, or appliances with multiple worn components may develop additional issues after repair.

A warranty on one repair does not create a warranty on the entire appliance.

19. Contact Information

For warranty questions, part replacement concerns, manufacturer warranty documentation, or repair claim support, please contact MS Appliance Repair Services.

MS Appliance Repair Services
Phone: (773) 574-8629
Email: msappliancerepairsvc@gmail.com
Website: msappliancerepairservices.com