At MS Appliance Repair Services, we believe in clear pricing, honest communication, and fair service. This Refund Policy explains when refunds may be issued, when fees are non-refundable, how part returns work, and how repair-related concerns are handled.

By booking an appointment, approving a diagnostic visit, ordering parts, accepting repair work, or making payment to MS Appliance Repair Services, the customer agrees to this Refund Policy.

This policy does not limit any customer rights that cannot be waived under applicable federal, state, or local law. Customers should also keep invoices, receipts, warranty details, and payment records because proof of service helps confirm refund, warranty, or claim eligibility. The FTC gives similar guidance for warranty and service-related records.

1. Non-Refundable Diagnostic and Service Call Fees

Diagnostic fees, service call fees, trip fees, and inspection fees are non-refundable once the technician arrives and performs the diagnostic evaluation.

These fees cover:

• Technician travel time
• Appointment scheduling
• On-site inspection
• Diagnostic testing
• Professional evaluation
• Technician labor spent identifying the issue
• Written or verbal repair recommendations

If the customer chooses not to proceed with the repair after receiving the diagnosis or quote, the diagnostic or service call fee still applies.

A diagnostic fee is not a guarantee that the appliance can be repaired. Some appliances may have discontinued parts, severe internal damage, multiple failures, unsafe conditions, or repair costs that exceed the appliance’s value.

2. Completed Repair Work Is Generally Non-Refundable

Payments for completed repair work are generally non-refundable once MS Appliance Repair Services has performed the approved service.

Completed work may include:

• Appliance repair
• Part installation
• Maintenance or tune-up service
• Diagnosis and inspection
• Appliance installation
• Labor already performed
• Technician time already used
• Approved troubleshooting or testing

MS Appliance Repair Services does not issue refunds simply because:

• The customer changes their mind after approving the work
• The customer later decides to replace the appliance
• The customer found a lower price elsewhere after service
• The customer refused additional recommended repairs
• The appliance later develops a separate or unrelated issue
• The appliance has old, worn, or failing components not included in the original repair

If a valid warranty issue exists, MS Appliance Repair Services will follow the Warranty and Part Replacement Policy rather than automatically issuing a refund.

3. Warranty-Based Repair Correction

If the appliance fails again due to the same covered issue within the applicable warranty period, MS Appliance Repair Services may inspect the appliance and, if the claim qualifies, correct the covered issue at no additional charge.

Depending on the situation, the company may choose to:

• Reinspect the appliance
• Reperform covered labor
• Replace a defective installed part
• Correct the same covered workmanship issue
• Help process a manufacturer part warranty, if applicable

A refund is not the default remedy for a warranty claim. MS Appliance Repair Services must first inspect the appliance and confirm that the issue directly relates to the original covered repair.

Warranty correction does not apply to new problems, unrelated failures, misuse, power surges, improper maintenance, customer tampering, unauthorized repairs, commercial use unless specifically approved, or appliance conditions excluded under the Warranty and Part Replacement Policy.

4. Part Returns

Unopened parts purchased directly from MS Appliance Repair Services may be eligible for return within 14 days of purchase, provided the part remains unused, unopened, undamaged, complete, and in resale condition.

To qualify for a part return:

• The part must have been purchased directly from MS Appliance Repair Services
• The customer must provide proof of purchase
• The part must be unopened and unused
• The packaging must remain intact
• The part must be in resale condition
• The return request must be made within 14 days
• MS Appliance Repair Services must approve the return before the part is sent back or brought in

Approved part returns may be reduced by:

• Payment processing fees
• Shipping fees
• Return shipping fees
• Supplier restocking fees
• Handling fees
• Administrative fees
• Any other supplier charges connected to the return

MS Appliance Repair Services does not guarantee that every part is returnable. Supplier and manufacturer rules may control whether a part can be returned.

5. Non-Returnable Parts

Parts ordered specifically for a customer’s appliance are not eligible for return or refund unless MS Appliance Repair Services confirms otherwise in writing.

Non-returnable parts may include:

• Special-order parts
• Manufacturer-specific parts
• Control boards
• Electrical components
• Installed parts
• Opened parts
• Used parts
• Sealed-system components
• Custom or model-specific parts
• Discontinued-model parts
• Parts ordered by appliance model or serial number
• Parts the supplier refuses to accept back

Once MS Appliance Repair Services orders a customer-specific part, the customer remains responsible for the approved part cost, deposit, shipping, supplier fees, and any applicable restocking or handling charges.

6. Deposits for Ordered Parts

MS Appliance Repair Services may require a deposit before ordering special parts, manufacturer-specific parts, or expensive replacement components.

Part deposits are generally non-refundable once the part order has been placed.

If the customer cancels after parts have been ordered, refuses the repair, becomes unreachable, changes their mind, or prevents installation, the customer may remain responsible for:

• The non-refundable deposit
• Full part cost, if the part cannot be returned
• Supplier restocking fees
• Shipping and return shipping fees
• Handling fees
• Administrative costs
• Any unpaid balance connected to the approved part order

This helps protect MS Appliance Repair Services from losses caused by customer-specific part orders.

7. Cancellation Refunds

If a customer cancels an appointment before the technician arrives and no parts have been ordered, any prepaid amount may be eligible for refund, minus applicable fees.

Refund deductions may include:

• Payment processing fees
• Card transaction fees
• Administrative fees
• Same-day cancellation fees, if applicable
• Any costs already incurred by MS Appliance Repair Services

If the technician has already been dispatched, arrived at the property, or started the diagnostic process, the diagnostic fee, service call fee, or trip fee may become non-refundable.

If parts have already been ordered, the refund will follow the part-order rules in this policy.

8. No-Show and Late Cancellation Refunds

Refunds may not be issued for same-day cancellations, no-shows, or failed appointments caused by the customer.

A failed appointment may include:

• No adult present at the service address
• Customer does not answer calls, texts, or the door
• Incorrect or incomplete address
• Technician cannot access the appliance
• Gate, building, unit, or parking access was not provided
• Pets were not secured
• Unsafe or unsanitary working conditions
• Customer refuses service after the technician arrives
• Customer provided misleading or incorrect booking information

In these cases, MS Appliance Repair Services may keep the diagnostic fee, service call fee, trip fee, cancellation fee, or prepaid appointment amount.

9. Refund Review Process

Customers requesting a refund must contact MS Appliance Repair Services promptly.

Phone: (773) 574-8629
Email: msappliancerepairsvc@gmail.com
Website: msappliancerepairservices.com

Refund requests should include:

• Customer name
• Phone number
• Service address
• Appointment date
• Invoice or receipt
• Appliance type
• Reason for refund request
• Photos, videos, or supporting details, if relevant

MS Appliance Repair Services may review technician notes, service records, invoices, payment records, communication history, photos, and inspection results before approving or denying a refund request.

Submitting a refund request does not guarantee refund approval.

10. Refund Processing Time

Approved refunds will be processed using the original payment method whenever possible.

Refund timing may depend on the customer’s bank, card issuer, payment processor, or financial institution.

MS Appliance Repair Services is not responsible for delays caused by banks, payment processors, card networks, or third-party financial systems.

Payment processing fees may be deducted from the refund unless prohibited by law.

11. Chargebacks and Payment Disputes

Customers agree to contact MS Appliance Repair Services first to resolve any billing, service, warranty, part, or refund concern before filing a chargeback or payment dispute.

If a customer files a chargeback after receiving a valid diagnostic visit, approved service, installed part, ordered part, or completed repair, MS Appliance Repair Services reserves the right to submit supporting evidence, including:

• Invoice records
• Booking confirmation
• Payment records
• Technician notes
• Call logs
• Text messages or emails
• Photos or videos
• Signed or approved estimates
• Service history
• Warranty policy records
• Refund policy records

MS Appliance Repair Services may refuse future service until any unpaid balance, disputed payment, or chargeback is fully resolved.

Fraudulent disputes, false claims, or bad-faith chargebacks may result in collection activity or legal remedies where permitted by law.

12. Fraud Prevention and Abuse Protection

MS Appliance Repair Services reserves the right to deny refund requests that appear fraudulent, abusive, misleading, or made in bad faith.

This may include:

• False claims about completed service
• Attempts to avoid diagnostic fees
• Claims for unrelated appliance problems
• Requests for free service after refusing recommended repairs
• Tampering with installed parts
• Allowing another company to alter the repair
• Misrepresenting appliance condition
• Providing fake contact information
• Repeated cancellations, no-shows, or refund demands
• Threatening reviews or chargebacks to obtain free service

MS Appliance Repair Services may require proof of service, proof of payment, inspection access, photos, videos, or additional verification before reviewing a refund request.

13. Legal Rights and Required Refunds

Nothing in this Refund Policy removes or limits customer rights that cannot legally be waived.

Certain repair or in-home service situations may involve specific consumer rights depending on the type of transaction, contract value, location, and how the service agreement was made. Illinois consumer guidance, for example, discusses cancellation rights for some qualifying home repair contracts signed at home, subject to legal conditions and exceptions.

Where applicable law requires a refund, cancellation right, disclosure, or remedy, MS Appliance Repair Services will follow the law.

14. Contact Information

For refund questions, cancellation-related refund requests, part return requests, warranty concerns, or billing issues, please contact MS Appliance Repair Services.

MS Appliance Repair Services
Phone: (773) 574-8629
Email: msappliancerepairsvc@gmail.com
Website: msappliancerepairservices.com